Microsoft Sans Serif  Sugerido por Daymarius 

Thanks for replying! Unfortunately it doesn't appear to be a match, though it is similar; the commas and speech marks are totally different.

The commas and speech marks from some serif font like a Times New Roman, it's not grotesque commas and speech marks.

Yes, it's not common to have the serif-style commas with sans-serif fonts like this, which is why I liked it. I just wish I still had the original Word file this was typed in...